Please tell me about your current role at HDE.
My job title is Customer Engagement Guide. To be specific, my role comes in after the service has been purchased by the customers. Sales members would transfer the project to my division once the deal has been made. Then the service will proceed to the delivering phase where I guide our customers or partner organizations to implement the service smoothly until it is successfully deployed. In this process, we take the requirements from the customer and guide them with solutions that would best suit their conditions.
As a global member of Customer Success & Engagement Division, I mostly play a role in the overseas market. Therefore, most of the customers and partners that I manage are mainly located abroad. As stated in my job title, the role involves engaging the customers with our service and being their guide. I also function as the bridge between the customers and our engineers by receiving feedback from the customers and passing that information onto our development team.